Terms & Conditions & Policies 

At WT Laminates, our aim is provide you with the best service and find you the perfect surface.
Please take the time to review our terms, conditions and policy documents before proceeding with any order with us.

** PLEASE DO NOT BOOK YOUR FITTER UNTIL YOUR ITEMS ARE SAFELY WITH YOU AND CHECKED TO ENSURE THE CORRECT ITEMS HAVE ARRIVED AND NO DEFECTS ARE PRESENT.  WE CANNOT BE HELD RESPONSIBLE FOR ANY FAILED INSTALLATION CHARGES **

Should you have any further questions, please feel free to contact us - info@wtlaminates.co.uk

View our pre-installation checklist

Email copies of these documents are available on request.

Privacy Policy

BUSINESS TO CONSUMER ON PREMISES SUPPLY OF GOODS AND SERVICES

These terms

1.1       These are the terms and conditions on which we supply product(s)and/or services to you.

1.2       Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide product(s) and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2.         Information about us and how to contact us

2.1       We are WT Laminates Ltd a company registered in England and Wales. Our company registration number is 5997884 and our registered office is at; Units 10-12 Newport Business Centre, Corporation Road, Newport NP19 4RF. Our registered VAT number is GB 136680165.

2.2       You can contact us by telephoning our customer service team at 01633251908 or by writing to us at info@wtlaminates.co.uk or Units 10-12 Newport Business Centre, Corporation Road, Newport NP19 4RF

2.3       If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4       When we use the words "writing" or "written" in these terms, this includes emails.

3.         Our contract with you

3.1       Our acceptance of your order will take place when we tell you that we are able to provide you with the product(s) and/or services at which point, a contract will come into existence between you and us.

3.2       If we are unable to accept your order, we will inform you of this and will not charge you for the product(s) and/or services. This might be because the product(s) is out of stock, because we have identified an error in the price or description of the product(s) and/or services, because we are unable to meet a delivery deadline you have specified or because of unexpected limits on our resources which we could not reasonably plan for.

3.3       We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4      Our brochure and website are solely for promotion of our products and services in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.         Our product(s)

4.1       The images of the product(s) (in our brochures OR on our website) are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours or the printed pictures in our brochure, accurately reflects the colour of the product(s). Your product(s) may vary slightly from those images.

4.2       If we are making the product(s) to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website, or by contacting us.

5.         Your rights to make changes

If you wish to make a change to the product(s) and/or services you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product(s) and/or services, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6.         Our rights to make changes

6.1       We may change the product(s) and/or services to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product(s) and/or services.

6.2       In addition, we may make changes to these terms or the product(s) and/or services, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.

7.         Providing the product(s)

7.1       The costs of delivery and installation will be as told to you during the order process.

7.2       During the order process we will let you know when we will provide the product(s) to you and install them.

7.2.1     If the product(s) is one-off purchase (rather than a subscription) We will use reasonable endeavours to deliver and/or install the products within the estimated timeframe provided.  We will contact you with an estimated delivery and installation date.

7.2.2     Any delivery, installation or completion dates provided by us are estimates only and are not guaranteed.

7.3       We are not responsible for delays outside our control. If our delivery or installation of the product(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

7.4       If you have asked to collect the product(s) from our premises, you can collect the product(s) from us at any time during our working hours of Monday-Thursday 8am – 5pm, Friday 8am – 4.30pm and Saturday 9am – 1pm.

7.5       Deliveries are by standard conducted by a single person, please ensure there are able-bodied persons on site to assist with the unloading.  If no one is available at your address to take delivery and the product(s) cannot be posted through your letterbox, we will contact you to              inform you of how to either rearrange the delivery (subject to additional charges) or collect the items from our premises.

7.5A     The customer is responsible for ensuring that the site is fully prepared and accessible prior to delivery, templating or installation. Where works cannot proceed due to customer delays, incomplete site preparation, missing appliances, unfinished units, inaccessible areas or                     third-party contractor delays, we reserve the right to:

• reschedule the works;
• charge additional labour, transport or storage costs; and/or
• revise estimated completion dates accordingly.

7.6       If you do not collect the product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from our premises, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10 will apply.

7.7       If you have asked us to install the product(s) for you and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result, If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10 will apply.

7.8       You have legal rights if we deliver any product(s) late. If we miss the delivery deadline for any product(s) then you may treat the contract as at an end straight away if any of the following apply:

7.8.1     We have refused to deliver the product(s);

7.8.2     Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

7.8.3     You told us before we accepted your order that delivery within the delivery deadline was essential.

7.9       If the reasons above do not apply or you do not wish to cancel the contract as, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.10      If you do choose to treat the contract as at an end for late delivery under clause 7.8, you can cancel your order for any of the product(s) or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those product(s) (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled product(s) and their delivery. If the product(s) have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.

7.11      The product(s) will be your responsibility from the time we deliver the product(s) to the address you gave us or you collect it from us.

            7.12      You own the product(s) once we have received payment in full.

7.13      We may need certain information from you so that we can supply the product(s) to you and install them for you. If so, this will have been stated in the description of the product(s). We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 10) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying or installing the product(s) late or not supplying or installing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.14      We may have to suspend the supply of a product(s) to:

                 7.14.1   Deal with technical problems or make minor technical changes;

                 7.14.2   Update the product(s) to reflect changes in relevant laws and regulatory requirements;

7.14.3   Make changes to the product(s) as requested by you or notified by us to you (see clauses 5 and 6).

7.15      We will contact you in advance to tell you we will be suspending supply of the product(s), unless the problem is urgent or an emergency. If we have to suspend the product(s) for longer than 3 months you may contact us to end the contract.  In such case we will refund any sums you have paid in advance for the product(s) in respect of the period after you end the contract.

7.16      If you do not pay us for the product(s) when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the product(s) until you have paid us the outstanding amounts. As well as suspending the product(s) we can also charge you interest on your overdue payments (see clause 12.6). 

8.         Providing the services

8.1       We will supply the services to you from the date set out in the order. The estimated completion date for the services is as told to you during the order process.

8.2       If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

8.3       If you have asked us to provide the services to you at your property and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10 will apply.

8.4       We may need certain information from you so that we can provide the services to you. We will contact you to ask for this information. If you do not provide us with this information, within a reasonable time of us asking for it, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 10) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.5       We may have to suspend the services to:

8.5.1     deal with technical problems or make minor technical changes;

8.5.2     update the services to reflect changes in relevant laws and regulatory requirements;

8.5.3     make changes to the services as requested by you or notified by us to you (see clauses 5 and 6).

8.6       We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than 3 months you may contact us to end the contract if we suspend the services and we will refund any sums you have paid in advance for services not provided to you.

8.7       If you do not pay us for the services when you are supposed to (see clause 12.5) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the product(s) until you have paid us the outstanding amounts.

8.8       All fabrication work is subject to a reasonable tolerance of +/- 2mm.

8.9         Trade Connections – where we arrange and charge for a professional sub-contractor to carry out works, the following terms apply;

8.9.1 Electrical connection charges are only for a basic disconnection and reconnection of the old and/or new appliance completed by a qualified Electrician. This is limited to basic connections to existing provisions within 1metre of the existing fittings.

8.9.2 For more complex electrical work (e.g., rewiring, adding new circuits, relocating sockets etc), additional charges will apply and can be arranged directly with the Electrician if preferred.

8.9.3 The customer is responsible for ensuring that the electrical supply to the kitchen is up to standard and safe for the installation. This could include having an electrician certify that the power supply is adequate for new appliances.

8.9.4 Any electrical work is often subject to compliance with relevant UK building regulations (e.g., Part P of the Building Regulations for electrical installations in homes).

8.9.5 Plumbing connection charges are only for basic plumbing connections (e.g., disconnecting and connecting a sink, tap, gas appliance or dishwasher) as part of the standard installation package, performed by a qualified person. This is limited to basic pipe connections to existing plumbing within 1metre of the existing fittings. 

8.9.6 For more involved plumbing work, such as moving pipes, installing new pipework, or connecting new water feeds for dishwashers or washing machines, this will be at an additional cost to the customer.

8.9.7 If a property’s plumbing system is outdated or requires major updates to support modern appliances, the customer may need to arrange additional work independently.

8.9.8 Any disconnection/reconnection charges are solely for the disconnection and reconnection of the new/old appliance, any decorative works to ‘make good’ the affected area, is not part of standard contract, unless otherwise agreed at the point of sale – this must be outlined in writing following site surveys.

8.9.9 Customers may carry out their own disconnections and reconnections of their appliances, they do so at their own expense and risk.

 

9.         Your rights to end the contract

9.1       You may contact us to end your contract for product(s) at any time before we have delivered it/them and you have paid for it/them, but in some circumstances we may charge you for doing this, as described below. Of course, you always have rights where product(s) and/or services are faulty or miss-described (see clause 11). You may also contact us at any time to end the contract for the services, but in some circumstances we may charge you certain sums for doing so, as described below.

9.2       If you are ending the contract for a reason set out at 9.2.1 to 9.2.5 below the contract will end immediately and we will refund you in full for any product(s) and/or which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:

9.2.1     We have told you about an upcoming change to the product(s) and/or services or these terms which you do not agree to (see clause 6.2);

9.2.2     We have told you about an error in the price or description of the product(s) and/or services you have ordered and you do not wish to proceed;

9.2.3     There is a risk that supply of the product(s) and/or services may be significantly delayed because of events outside our control;

9.2.4     We have suspended supply of the product(s) and/or services for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

9.2.5     You have a legal right to end the contract because of something we have done wrong.

9.3       If you are not ending the contract for one of the reasons set out in clause 9.2, then the contract will end immediately and we will refund any sums paid by you for product(s) and/or services not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

9.4       If you end the contract after product(s) have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. If you are ending the contract for one of the reason specified in clause 9.2 above, or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return.

Cancellation of Commercial Orders

Commercial Orders

For the purposes of these Terms and Conditions, a Commercial Order is any order placed by a business, company, partnership, sole trader, public body or other non-consumer customer.

The issue of a Purchase Order, written acceptance of a quotation, payment of a deposit, acceptance by email, or any instruction to proceed shall constitute acceptance of these Terms and Conditions and shall create a legally binding contract.

Commercial Orders are placed on the understanding that WT Laminates will immediately begin administrative processing, supplier liaison, material procurement, production scheduling and resource allocation. Accordingly, Commercial Orders may not be cancelled except with the prior written agreement of WT Laminates.

Where WT Laminates agrees to a cancellation, the Customer shall indemnify WT Laminates against all losses, liabilities, costs and expenses incurred as a consequence of the cancellation, including (without limitation):

• administrative and processing costs;
• design, estimating and technical support time;
• supplier cancellation charges;
• materials purchased or committed to;
• bespoke, special-order or non-stock items;
• manufacturing, fabrication, machining or cutting costs;
• transport, delivery and storage costs;
• labour costs incurred;
• any costs associated with rescheduling production;
• any reduction in resale value of products ordered specifically for the Customer; and
• any other direct costs or liabilities reasonably incurred by WT Laminates.

Where cancellation is accepted before WT Laminates has placed supplier orders, commenced manufacture, fabrication or processing, or otherwise incurred significant third-party costs, WT Laminates reserves the right to charge a cancellation and administration fee equal to 10% of the Order Value, subject to a minimum charge of £75.00 plus VAT.

Where supplier orders have been placed, materials procured, manufacture, fabrication, machining, cutting or processing has commenced, the Customer shall remain liable for all costs incurred by WT Laminates up to the date of cancellation, together with any additional losses arising directly from the cancellation.

Orders containing bespoke, made-to-measure, cut-to-size, fabricated, machined, specially sourced, non-standard or special-order products shall not be capable of cancellation once procurement, manufacture or processing has commenced. In such circumstances WT Laminates reserves the right to recover the full Contract Price where the goods cannot reasonably be resold or repurposed.

WT Laminates reserves the right to invoice any cancellation charges immediately upon cancellation. Payment shall be due in accordance with the agreed payment terms and shall not be withheld or set off against any other claim.

Nothing in this clause shall prejudice any other rights or remedies available to WT Laminates arising from the Customer's breach of contract.

Purchase Orders and Customer Terms

Any Purchase Order issued by the Customer shall constitute acceptance of WT Laminates' quotation and these Terms and Conditions only. Any terms or conditions contained within or referred to in the Customer's Purchase Order or other documentation shall have no effect unless expressly agreed in writing by a Director of WT Laminates. The parties agree that these Terms and Conditions shall take precedence over any conflicting terms proposed by the Customer.

10.       Our rights to end the contract

10.1      We may end the contract for a product(s) at any time by writing to you if:

10.1.1   You do not make payments to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2   You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product(s) and/or services; or

10.1.3   You do not, within a reasonable time, allow us to deliver the product(s) or collect them from us and/or give us access to your property to provide the services to you.

10.2      If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for product(s) and/or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.       If there is a problem with the product(s) and/or services

11.1      If you have any questions or complaints about the product(s) and/or services, please contact us. You can telephone our Customer Service team at 01633 251908 or write to us at info@wtlaminates.co.uk or Units 10-12 Newport Business Centre, Corporation Road, Newport NP19 4RF

Alternatively, please speak to one of our staff in-store.

11.2      If you wish to exercise your legal rights to reject product(s) you must either return them in their original packaging/condition in person to where you bought them or allow us to collect them from you.

11.3      In the unlikely event there is any defect with the services:

11.3.1   if remedying the defect is impossible or cannot be done within a reasonable time or without significant inconvenience to you we will refund the price you have paid for the services.

11.3.2   in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can and, in any event, within 1 month.

12.       Price and payment

12.1      The price of the product(s) and/or services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product(s) advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product(s) you order.

12.2      If the rate of VAT changes between your order date and the date we supply the product(s), we will adjust the rate of VAT that you pay, unless you have already paid for the product(s) and/or services (including delivery & installation costs) in full before the change in the rate of VAT takes effect.

12.3      It is always possible that, despite our best efforts, some of the product(s) and/or services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product/services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product/services' correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid for the product(s) and require you to return the product(s) at our expense.

12.4      We accept payment with credit/debit cards (excluding AMEX), in cash or via bank transfer. You must pay for any product(s) (including delivery & installation costs) before we dispatch them.

12.5      You must make an advance payment of 50% of the price of the services, before we start providing them. The balance is then due after templating/measuring has taken place and at least 3 days prior to the installation.

12.6      If we are unable to collect any payment from you by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.7      If you think an invoice is wrong please contact us promptly to let us know.

13.       Our responsibility for loss or damage suffered by you

13.1      If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

13.2      We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective products under the Consumer Protection Act 1987.

13.3      If we are installing the product(s) and/or providing other services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. 

13.4      We only supply the product(s) for domestic and private use. If you use the product(s) for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.5 Whilst we will use reasonable endeavours to meet any estimated delivery or installation dates, all dates provided are estimates only and time shall not be of the essence unless expressly agreed by us in writing.

We shall not be liable for any losses, costs, charges or expenses arising from any delay in the supply, delivery, manufacture, templating, fabrication or installation of the products and/or services where such delay:

• is outside of our reasonable control;
• is caused or contributed to by the customer;
• arises from manufacturer, supplier or courier delays;
• arises from product shortages or material availability;
• arises from access restrictions, site readiness issues or incomplete preparatory works; or
• arises from third-party contractors or tradespeople.

This includes, but is not limited to:

• fitter or installer cancellation charges;
• plumber or electrician fees;
• contractor waiting time;
• accommodation costs;
• storage costs;
• loss of earnings;
• project delay costs;
• business interruption;
• loss of profit;
• loss of rental income; or
• any indirect or consequential losses.

13.6      Where the customer is acting in the course of business, trade or profession, we shall not under any circumstances be liable for:

• loss of profit;
• loss of revenue;
• loss of contracts;
• loss of anticipated savings;
• business interruption;
• delayed project completion penalties;
• loss of goodwill; or
• any indirect or consequential loss arising from delays or failure to supply.

Our total liability to business customers shall in all circumstances be limited to the total amount paid by the customer under the contract.

14.       How may we use your personal information

14.1      We will only use your personal information as set out in our privacy policy: available to view on our website.

14.2      We will only give your personal information to third parties where the law either requires or allows us to do so.

15.       Other important terms

15.1      We may transfer our rights and obligations under these terms to another organisation.

15.2      You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3      This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4      Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5      If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6  &am